Businesses, from Big Tech to startups, can only improve and maximise efficiency when they completely understand how workflows work. Human employees alone can conduct this data analysis and extraction fast enough to make their businesses competitive. Here is where process mining comes into play.

Through process mining, businesses can expose what happens in their business processes rather than working under assumptions. They can also identify the root cause of challenges and optimise business resources.

What Process Mining Is

It is a technique that allows us to see every action and step taken in business processes by looking at the event log data in an information system.

In some situations, it might not encompass manual aspects, like work done outside IT systems that don’t end up in event logs.

How It Works

Process mining involves several steps. These steps include the following:

• Analysing and transforming data: Most companies now retain and collect data about workflows in the database. By using a process mining tool, you can create an event log for every process in the organisation through data sets.
• Examining the specifics of every step: Process mining generates graphs that expose small steps in your workflows following event logs’ creation. Through these detailed graphs, we can identify our company’s inefficiencies and find solutions to improve them.
• Setting priorities: We can visualise our processes through mining tools. This data lets us know which workflow aspects require more attention and how we can fix those issues.
• Monitoring workflows: Even after making workflow adjustments, process mining can continue to evaluate and analyse our processes. This, in turn, will help us analyse and collect real-time data to evaluate whether the modifications we have implemented are effective.

Process Mining Benefits

Process mining can benefit modern businesses in various ways. Here are some of these ways:

• Cost Savings

More than 40% of businesses report that process mining reduces the cost. Businesses can use automation solutions that minimise labour costs and save time by pinpointing all the tasks that are prone to mistakes, repetitive, or time-consuming.

In addition, process mining may help businesses reduce waste by identifying deviations, inefficiencies, and redundancies from standard processes. By addressing those issues, business organisations may improve process efficiency, minimise resource consumption, and avoid expensive rework. This, in turn, results in cost savings.

• Increasing Productivity

Finding new strategies to handle exceptions, eliminating inefficiencies, and dealing with bottlenecks are among the things that process mining achieves.

Since automation and AI technologies support this technique, we can automate redundant tasks to ensure our skilled workers concentrate on the most important issues.

• Improving Customer Satisfaction

By using process mining to improve or optimise customer processes, we can create more innovative, seamless, and intuitive experiences that expand customer base and loyalty.

Process mining tools will also enable us to monitor our business processes constantly and react to issues faster. If issues arise, the technique will quickly determine the cause to enable our team to address them.

The bottom line is that the capability to analyse log data through process mining comes with many opportunities, especially for businesses dealing with unwieldy and complex business processes. Thanks to its principle of continuous improvement, you can embed the technique to deliver value for many years while future-proofing your business operations.